Retail Security

USP is an independent retail security company providing manned guarding and security services, offering a broad range of tailored, effective and bespoke security services.

EXPLORE THE FEATURES

Reliable and Proven

Qualified Members

Experts and Staff

Latest Technology

Affordable Rates

We are a business of talented, driven and passionate people who enjoy working with companies and individuals who hold the same values of people, passion, exciting future and fresh thinking. We want to achieve the best possible standards. Our key standards are:

✓ High standards service

✓ High customer services

✓ Commercial awareness

✓ Personal Integrity

✓ Healthy Working strategies

✓ Technical expertise

✓ Quality procedures and management

✓ Presentation & Image

✓ Reliability

✓ Professional Attitude & skills.

Each client may be completely different from each-others however, we have a dedicated team to provide the same quality and consistency to all our clients and customers.

With many years of experience of working in the luxury retail industry, we supplied our services to a large portfolio of retail and have long running contracts with several retailer companies

Our clients have the most important role to play, therefore we have trained our officers to deal with the complexities surrounding these sites. Even with a friendly approach and engage with their community, we stay alert and vigilant to danger at all times to protect the staff and customers. All our officers provide a high customer service and able to become the brand ambassadors

Where we can operate:

Retail Security Officers
Supermarkets Discount Stores
Restaurants/Coffee Shops Fruit & Veg Warehouses
Fashion Stores Department Stores Early Openings & Late Closings
Factory Outlets Electronic Stores

To monitor the quality and integrity of our service we ensure that all of our security officers:

Are SIA Licensed
Are fully trained and vetted to BS 7858 standards
Enhanced DBS checked
Complete Communication, Literacy & Numeracy tests
Carry I.D Badges
Wear full identifiable security uniforms
Undergo a comprehensive training programme

We screen our retail security guards in accordance with BS 7585. We believe in providing excellent customer service to our clients along with best security service. Our dedicated operations manager is wholly responsible for ensuring the highest level of service delivery on site.

On premise, a security operative should:
• Meet and greet visitors to the premises in a friendly and courteous manner
• Act fairly without any discrimination on the grounds of gender, sexual orientation, marital status, race, nationality, ethnicity, religion or beliefs, disability
• Carry out his/her duties in a professional and courteous manner
• Behave with personal integrity and understanding
• Use moderate language, which is not defamatory or abusive, when dealing with members of the public and colleagues
• Remain alert at any times and develop knowledge of local services and amenities appropriately and be fit for work.

Our Security Officer’s are making sure that:

Premises are kept secure against unauthorised access, occupation damage or theft
People are safe against assault or other injuries sustained by the unlawful conduct of others.
They protect premises, staff and clients whilst being considered being part of the wider police family.

Retail Security officers may ask people to leave a client’s property if they:

Break the internal store policy
Break the law (from trespassing to CO-VID19)
Actions and behavior become unacceptable.

Security officers act as private members of the public and have no legal or statutory right to search any person, vehicle, or building without permission.
It is most important, therefore, that security officers will obtain permission from a person they wish to search (beforehand). Searching someone without necessary consent could result in:
Criminal proceedings for assault being taken against the retail security officer
Civil action (compensation) being taken out against the security officer and / or the security company; and /or
A criminal case against a person committing a crime failing, because the search that found the evidence was illegal as consent was not obtained.
Search Record
Search records are to be completed by the security officer(s) conducting the search and should contain details such as:

Day, Date, and time of the search
Location of search
Details of the person searched
Details of vehicle/driver searched
Details of the searching officer and any witnesses
Reason for search
Details of search refusal
Details of found anything during the search
Any actions taken; and Signature
Guard Patrol Monitoring System

We can also utilize our unique Guard Patrol Monitoring System to ensure the guards are patrolling the highlighted potential risk areas in your store and that the security officer is constantly active in protecting your store. Our operations team will place electronic tags in the ‘hot spot’ areas and once scanned this will send a report to the control room. This data is available for you to utilize when investigating where shrinkages are occurring.

Our guards are trained in best practices for effective communication and people skills.

Our management is committed to providing quality support to clients to meet any high expectations.

Combined, this makes our service unbeatable.

Please feel free to get in touch to discuss your requirement further on

We feel that our technicians are best part of security business is often unrecognized for its contribution to the profitability & success of a business. We believe in success of our business in the world.